Consulting Team Lead
Red Ember Technology
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
The Consulting Team Lead supports the Consulting Manager in the day-to-day management, guidance and development of an allocated team of consultants. The role focuses on coaching consultants, coordinating project delivery, monitoring work quality, supporting client relationships and ensuring that consulting processes and operational requirements are followed.
Requirements
- Minimum of 3 years' relevant hands-on experience in Sage 300 consulting, implementations or related technology consulting.
- Strong knowledge of relevant Sage products, implementation processes and consulting best practices.
- Experience coordinating projects, monitoring deliverables and managing project schedules.
- Experience guiding, mentoring or supporting colleagues in a consulting environment.
- Strong client relationship management and customer service skills.
- Excellent communication and interpersonal skills.
- Strong organisational, analytical and problem-solving skills.
- Ability to manage competing priorities, identify risks and follow through on outstanding actions.
- Understanding of project documentation, quality assurance and implementation standards.
- Experience with time tracking, utilisation monitoring, consulting reports and operational administration.
- Commercial awareness, including an understanding of billable time, scope management, resource utilisation and revenue opportunities.
- Ability to work independently within agreed authority while collaborating closely with the Consulting Manager and wider team.
Responsibilities
- Provide day-to-day leadership, guidance and support to an allocated team of consultants.
- Mentor and coach consultants to develop their Sage product knowledge, consulting capabilities, project management and client-engagement skills.
- Identify development needs, conduct regular one-on-one sessions and support individual development plans.
- Assist consultants with workload management, prioritisation, time management and scheduling.
- Monitor project progress, deliverables, timelines and resource requirements, identifying risks and delays.
- Guide consultants in understanding client requirements, defining project scope and following agreed implementation methodologies.
- Support consultants with Sage implementations, configuration, troubleshooting and complex project matters.
- Support client relationship management by assisting with client communication, expectation management and issue resolution.
- Participate in client meetings where additional guidance or support is needed.
- Identify opportunities for additional consulting services, training, upgrades or other relevant Sage solutions.
- Review consulting deliverables, reports, project documentation and testing to promote quality, accuracy and consistency.
- Conduct monthly quality reviews of consulting reports submitted by allocated consultants.
- Monitor Harvest updates, consulting reports, consultant schedules and availability.
- Review and submit OCE/potential sheets where applicable.
- Monitor consultant utilisation and billable time, identify potential revenue leakage or inefficient resource allocation.
- Support the achievement of consulting revenue, utilisation and profitability objectives.
- Facilitate internal training, knowledge-sharing sessions and the sharing of project lessons learned.
- Identify opportunities to improve consulting processes, project delivery, documentation and the consistent application of agreed methodologies.
- Escalate significant or recurring consultant performance concerns, client issues, project risks, quality concerns and commercial matters to the Consulting Manager.
- Maintain current knowledge of relevant Sage products, implementation practices and consulting methodologies.
How to apply
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