Senior Support Consultant
Red Ember Technology
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
The Senior Support Consultant is responsible for providing professional, accurate and effective support to clients using Sage 300 People. The role involves resolving complex client issues, applying strong Sage 300 People and payroll knowledge, and contributing to the continuous improvement of support processes.
Requirements
- Minimum 5 years relevant hands-on experience with Sage 300 People support, consulting or implementation.
- Strong knowledge of Sage 300 People functionality, configuration and troubleshooting.
- Sound understanding of payroll principles, South African payroll legislation and statutory requirements.
- Working knowledge of Microsoft SQL Server for data analysis and troubleshooting.
- Strong analytical, problem-solving and root-cause investigation skills.
- Proven experience managing client queries, complex issues and escalations.
- Excellent written and verbal communication skills.
- Ability to work independently and collaborate effectively within a team.
- Experience with support ticketing and remote-support tools.
- Ability to guide and support colleagues.
Responsibilities
- Provide exceptional client support via telephone, email, Microsoft Teams and other approved channels.
- Investigate and resolve complex Sage 300 People functional and technical issues.
- Apply advanced knowledge of Sage 300 People, HR processes, payroll principles and South African payroll legislation.
- Analyse system configuration, employee data, payroll results and database information.
- Use Microsoft SQL Server to query and analyse data.
- Support clients with Sage 300 People configuration, implementations, system improvements and user training.
- Act as an escalation point for complex and high-priority support cases.
- Provide technical guidance to colleagues and assist in developing their skills.
- Maintain accurate support records and contribute to knowledge-base articles.
- Identify recurring issues and recommend improvements to support processes.
How to apply
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