Contract Manager
Overview
The Contract Manager is responsible for implementing and managing a comprehensive cleaning solution tailored to client needs, ensuring adherence to the Service Level Agreement (SLA). This role involves driving efficiency and quality in service delivery, conducting audits, managing staff performance, and fostering strategic relationships both internally and externally.
Requirements
- NQF Level 6: Diploma in Property Management, Project Management, Operations Management or related formal qualification
- Matric (Senior Certificate)
- Valid SA Drivers License
- 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
- Intermediate skill level in MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook
- Knowledge of OHS Act and ISO 9001 Quality Management
Responsibilities
- Responsible for driving cleaning and hygiene for the Client
- Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
- Implementation of an effective HSE, Quality & Risk Management system
- Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
- Assist in the management of projects and provide technical support
- Identify gaps and deficiencies in services and provide solutions
- Explore and recommend innovative methods to bring about cost-effective solutions
- Provide monthly reports and feedback on compliance to the SLA
- Building strategic relationships both internally and externally
- Manage staff performance and facilitate improvement
- Ensure adequate staff placement and manage leave for employees
- Responsible for training, coaching, and development of subordinate employees
- Implement cleaner work schedules and evaluate performance
How to apply
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