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Customer Executive

RCL Foods

Johannesburg, Gauteng Posted 1 Nov 2026 Closes in 5 days
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Vacancy at a glance

Company / organisation RCL Foods
Location Johannesburg, Gauteng
Posted 1 Nov 2026
Closing date 6 Nov 2026

Confirm details and submission instructions on the original advert.

Overview

At RCL Foods we Grow What Matters together through our people and our unique culture, Our Way, An inclusive and high-performing culture with uncompromising integrity at its heart that is built on empowerment – where people are trusted and encouraged to take ownership and accountability – where we work together and accept responsibility for our actions. We believe that the CUSTOMER is at the heart of our business, and we are looking for a CUSTOMER EXECUTIVE to effectively manage top end retail customers. This role involves leveraging customer insights and strategy to ensure effective account management and customer relationship management, ultimately achieving customer and channel objectives. In addition, develop business relationships by contracting new customers and expanding volumes/products.

Requirements

  • Post graduate BCom degree or relevant
  • Valid Code EB drivers’ license
  • 10 years' experience in a marketing and sales function that includes managing complex and/or significant customer relationships and key/national accounts with at least 5 years in a management role within an FMCG environment
  • Strong Commercial and Supply Chain experience

Responsibilities

  • Formulate short and long-term channel strategies to deliver sustainable, profitable growth by key customers
  • Determine the tone and direction the team takes with customers and work with cross functional teams to ensure alignment with supply chain initiatives
  • Manage key accounts at a strategic level and develop relationships that enable the achievement of channel plans
  • Research and analyse environmental and competitive conditions and customer needs
  • Ensure that all accounts are profitably serviced for the company to achieve sales and revenue goals
  • Manage all aspects of account profiles and ensure that customers have up to date knowledge of trends and performance statistics
  • Lead the channel management planning process and performance reviews to create customer-specific priorities and plans
  • Implement and simplify appropriate business processes to increase organizational effectiveness and efficiency in support of key account requirements
  • Manage staff activities, ensuring service levels are met and coach and support staff to achieve objectives

How to apply

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For Customer Executive at RCL Foods, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.

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