CUSTOMER SERVICE CONSULTANT - CIC
Overview
The Customer Service Consultant - CIC is responsible for handling customer inquiries, providing excellent service, and supporting administrative tasks within the call center environment. The role requires strong communication skills and the ability to manage customer relationships effectively.
Requirements
- 1–2 years call centre experience preferable
- Customer service experience
- Administrative experience or high learning potential
- Grade 12/NQF level 4
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
How to apply
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