Department Supervisor - Building Department
Brights Hardware
Overview
The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager. This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction.
Requirements
- Matric or equivalent
- Brights Leadership Training completed
- Brights Induction (Service Excellence)
- 2 Years minimum experience in a similar role
- 3 Years’ experience in the hardware environment
- Must have previous experience in Building department
- Intermediate level merchandising certificate
- Inhouse return p/m2 standard
- Chairing disciplinary enquiry would be an advantage
- Dispute management & Prevention training
- Product and Stock Management knowledge
- Internal procedural knowledge
- Ability to meet deadlines under pressure
- Ability to act professional and maintain confidentiality
- Ability to communicate effectively (verbal & written)
- Planning, time management & organising skills
- Monitoring & evaluation skills
- Microsoft office (Internet, E-mails, Word & Excel)
Responsibilities
- Ensure smooth running of the department
- Make sure that standard operating procedures in department are adhered to
- Assign staff to specific areas and duties and monitor staff uniforms
- Facilitate departmental sales meetings
- Conduct regular inspections regarding the department's housekeeping, isles, merchandising and uniforms
- Ensure price updates are done timeously
- Monitor returns of faulty / damaged stock and breakages, keep CFC book up to date by monitoring reversals, follow up on repairs and quotations
- Submission of weekly and monthly reports to superior
- Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
- Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
- Train all new and old staff members (product knowledge and procedures)
- Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
- Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
- Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
- Enforce disciplinary code of company and apply discipline
- Participate in perpetual stock takes
- Ensure housekeeping of work area
- Perform any work related tasks as delegated by superior
How to apply
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