Head Service Delivery
Overview
The Head of Service Delivery will lead the development and implementation of a comprehensive Service Delivery strategy aligned with technology and group objectives. This role involves enhancing customer and vendor relationships, driving innovative technological solutions, and ensuring best practices in service delivery to optimize business performance.
Responsibilities
- Lead the development, planning, and implementation of the Service Delivery strategy for Service Desk, Problem, Incident, Change, and Portfolio Oversight.
- Implement a customer and vendor management framework for Technology.
- Set strategic objectives for optimizing existing systems and applications.
- Investigate and drive the implementation of industry-leading best practices.
- Facilitate support services to enhance business performance and revenue generation.
- Benchmark global standards and align service delivery metrics with best practices.
- Translate Technology strategy into actionable plans for service delivery standards.
- Provide strategic insights into the Service Delivery roadmap planning.
- Lead the Business Engagement model to align business requirements with service delivery outputs.
- Support complex projects and oversee handover into production.
- Review best practices on technology strategies for quality and excellence in delivery.
- Lead the development and implementation of automated and self-service initiatives.
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.