Manager: Service - Motus Toyota Parktown
Overview
Manager: Service Reporting to the Dealer Principal, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.
Requirements
- Minimum of Grade 12
- Managerial experience in a Service Department
- Service Technician Qualification preferred
- Toyota training
- Valid driver’s license
- Clear Criminal Record
- Leadership and Time Management skills
Responsibilities
- Ensure that the department achieves budget objectives by continual examination of operating controls
- Operate the department efficiently
- Ensure accurate invoicing and job costing
- Maintain effective control of expenses in line with budget objectives
- Monitor the effective use of labour by maintaining workshop productivity records
- Ensure that all outstanding debts are collected expeditiously
- Ensure that all materials purchased are controlled and sold at a profit
- Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory Policies
- Monitor workshop productive performance by total and individual Technician
- Monitor all warranty claim submissions and requisite credits, and take action as required
- Improve the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff training
- Maintain records of Customer complaints and/or congratulations for use and action as required
- Oversee warranty and goodwill cases
- Establish training needs, plan programmes and maintain records of training and costs thereof
- Operate staff appraisal systems and ensure that action is taken on results thereof
- Conduct monthly service staff meetings
- Ensure that all clerical functions within the department are carried out in accordance with policies
- Review with Dealer Principal all departmental activities and reporting structures
- Ensure that premises and equipment and other assets are controlled and used effectively
- Establish adequate safety and security procedures to protect property and personnel
- Check all workshop equipment for condition and accuracy of diagnosis
- Open and close premises
- Perform any other reasonable duties which may be required
- Promote Kaizen in all aspects of the service operation
How to apply
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