Online Administrator - Pinelands (New Store)
Overview
Dis-Chem Pharmacies is seeking an Online Administrator for their new store in Pinelands. The role focuses on ensuring effective in-store operations for the Click & Collect system of the Dis-Chem Online Store, facilitating a superior customer experience.
Requirements
- Grade 12 / Matric
- Minimum of 1 years’ experience in a relevant retail environment
- Computer literate – MS Office and Internet browser administration
Responsibilities
- Promote superior customer relations for Click & Collect users
- Manage customer orders and ensure readiness for collection
- Stay updated with e-mail and system queries
- Keep accurate records of Click and Collect orders
- Identify opportunities to reduce customer wait times
- Report system issues promptly
- Pick and pack parcels correctly
- Resolve customer queries efficiently
- Inform management of unresolved customer matters
- Maintain communication with management regarding online operations
- Implement new operations as required by management
How to apply
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