Operations Duty Supervisor
Vacancy at a glance
- Employer
- Not provided in listing
- Location
- Not provided in listing
- Pay or stipend
- Not provided in listing
- Closing date
- Not provided in listing
- Employment arrangement
- Operations Duty Supervisor
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
The Operations Duty Supervisor is responsible for overseeing daily operations, ensuring staff comply with service standards, and managing service provider performance. This role involves monitoring flight schedules, handling customer complaints, conducting shift briefings, and maintaining communication with internal and external stakeholders while ensuring operational efficiency and staff readiness.
Requirements
- Grade 12 or equivalent
- Travel Degree or Diploma (Advantageous)
- Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling)
- No criminal or credit record
- Must be willing to work shifts and on weekends
- Airside and terminal knowledge
- Must have knowledge of airport operations
- Computer literate
- Excellent communication skills
- Conflict resolution skills
- Dealing with confidential information
- Leadership skills
- The ability to work well under pressure
- Practice good time management and willingness
- Customer focus and service orientated
- Solid computer literacy
- Excellent phone etiquette
Responsibilities
- Ensure all staff conform to required standards of services and efficiency
- Ensure service providers comply with procedures in place
- Monitor the Service provider SLA
- Monitor and supervise daily operations
- Continuously improve quality standards
- Ensure sufficient staffing levels across all departments
- Responsible for daily operational planning
- Ensure all staff are on duty and in full uniform
- Monitor company communication platforms and action all requests
- Ensure check-in counters are open, on time, and maintained as required
- Plan, monitor, and evaluate the delay process effectively, efficiently, and professionally
- Complete the daily shift report and any delay reports as required
- Attend and conduct shift briefings with service providers and ticket sales
- Monitor operations ensuring that all flights depart as scheduled
- Ensure movement messages are sent timeously
- Monitor OTP, schedule changes, and communicate with relevant parties
- Ensure the ground handler is sufficiently equipped
- Report equipment shortages to relevant departments
- Ensure adequate stock on hand
- Investigate incidents/irregularities and report to the station in charge
- Ensure disciplinary action is taken for non-compliance
- Address complaints promptly and conduct investigations
- Ensure a detailed handover is prepared for the next shift
- Maintain cleanliness and tidiness in the office
- Ensure equipment/devices are maintained and handled with care
- Delegate responsibilities as required
- Perform spot checks on all internal and external stakeholders
- Attend meetings with internal and external stakeholders
- Liaise with customers and maintain a visible presence for both staff and passengers
How to apply
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For Operations Duty Supervisor, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
Keep your CV contact details current and tailor your profile to this opportunity. Include supporting documents only as requested by the employer. Check whether the employer requires an online profile, a cover letter or answers to screening questions. Complete required fields accurately and review attachments before sending.
Check the opportunity-specific conditions
Consider the practical details of the advertised position as well as its title. Check the stated workplace, schedule and employment arrangement on the employer’s page before deciding whether to apply. If salary or working hours are not advertised, treat them as unconfirmed rather than relying on estimates from similar roles. Where the source provides an enquiries contact, use it to clarify the advert; send applications only to the designated submission destination.
Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.
Keep a record and protect your information
Save a copy of the advert and your submission confirmation. Use Mark as applied to track this opportunity in My Jobs. Verify the destination before sharing personal documents, and investigate requests for payment or sensitive financial information. SpanSam does not decide applications or guarantee interviews.
Prepare your free CVAbout this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.