Product Delivery & Operations Consultant
Cell C
Overview
The Product Delivery & Operations Consultant manages the day-to-day product lifecycle activities, including product enhancements, pricing changes, execution and delivery across business units. The Consultant will support product development through research, product requirements and coordination of development actions across the business.
Requirements
- Bachelor's degree (NQF 7) in Information Technology, Business Administration or a related field
- Certifications in Product Management, Business Analysis, Project Management (Agile/Scrum) or regulatory compliance (POPIA/WASPA) would be advantageous
- Minimum 2-4 years' experience in product management, including requirements gathering, product enhancements, pricing changes, in-life management and reporting
Responsibilities
- Support product development for consumer and digital products with Finance, Legal, UX, Marketing and Technology stakeholders
- Contribute to Product Requirement Documents, product concept briefs, Business Requirements Specifications and presentations
- Manage daily partner product activities, including reporting, vendor payments, product enhancements and partner engagements
- Conduct market and competitor scanning to identify product opportunities, features and capabilities
- Manage the in-life product lifecycle from post-launch stabilisation through enhancements, pricing changes, migration and retirement
- Maintain the backlog of enhancements, defects and change requests, scope changes with delivery teams and support them through delivery
- Prepare and update product documents, including BRS/PRD, terms and conditions, customer journeys, SMS scripts and change requests, and obtain stakeholder sign-off
- Coordinate onboarding across Legal and Compliance, Finance, Revenue Assurance, Billing and Procurement
- Maintain and version-control partner onboarding policies
- Manage partner agreements and addendums, and support contract renewals and terminations
- Assist with day-to-day Digital Service Provider management, including order processing, change requests and troubleshooting
How to apply
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