Regional Operations Coordinator
Maziv
Overview
The regional operations coordinator is responsible for the operational performance of the branch or region they are assigned to, including all maintenance teams and their daily activities. This includes time management, assignments, quality assurance, and compliance with maintenance standards. The coordinator provides daily reporting on escalations of non-compliance by technicians.
Requirements
- Grade 12 or equivalent qualification
- Certificate or diploma in business administration will be advantageous
- At least 3 years in call centre or customer relations environment
- MS Office
Responsibilities
- Ticket management and preventative maintenance
- Effective and efficient resource allocation
- Outage management
- Administration
- Communicate and provide regular feedback to the client
- Effectively communicate department expectations to team members and contractors
- Monitor teams and delegate tasks accordingly
- Identify and manage department dependencies
- Proactively manage changes in the department scope
- Identify potential crises and devise contingency plans
How to apply
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