Regional Property Operations Manager
Overview
A leading student accommodation and property management company is looking for an experienced Regional Property Operations Manager with strong experience in multi-site property or operations management to oversee the operational, financial, compliance, asset, people and service delivery performance of a regional portfolio of student accommodation properties.
Requirements
- Degree in Property Management, Facilities Management, Business or a related field
- 5–8 years’ experience in multi-site property or operations management
- Experience in student accommodation or hospitality is preferred
- Strong leadership and team management skills
- Financial acumen and budgeting expertise
- Excellent communication and stakeholder engagement skills
- Strong conflict resolution and crisis management abilities
- Knowledge of property legislation and student housing trends
- Tech-savvy, with experience using CRM systems, Microsoft Office and property management software
- Valid driver’s license and willingness to travel between sites
- Familiarity with South African housing regulations and NSFAS policies is advantageous
- Ability to work flexible hours, including weekends during peak periods
- Experience with sustainability and lifecycle asset planning is advantageous
Responsibilities
- Provide regional accountability for property condition, building performance, asset integrity and asset lifecycle management
- Implement preventative and lifecycle maintenance programmes and oversee maintenance quality, recurring defects and asset deterioration risks
- Ensure compliance with the OHS Act, fire regulations, SANS and building codes, local authority requirements and university requirements
- Ensure OHS inspections, fire drills, evacuation procedures and statutory records are completed and maintained
- Prepare, consolidate and manage regional OPEX and CAPEX budgets, three-year financial forecasts and lifecycle plans
- Review monthly income and expenses, operating cost variances, municipal recoveries, arrears and collections performance
- Approve expenditure within delegated authority levels and ensure adherence to procurement frameworks and cost recovery requirements
- Oversee regional vacate and intake planning, occupancy and demand trends, contractor planning and asset replacement requirements
- Provide regional oversight of hard and soft services, including cleaning, security and maintenance contractors
- Monitor contractor performance, cost effectiveness and SLA adherence, addressing recurring defects and under-performance
- Ensure a consistent tenant and student experience across the regional portfolio
- Manage escalated student complaints and support crisis and emergency response when required
- Maintain productive relationships with universities, institutional stakeholders, municipalities and service partners
- Provide direct line management to Residence Managers and regional operational teams
- Ensure performance reviews, training plans, corrective action and workforce capacity planning are effectively managed
- Provide regional direction and control of daily operations, ensuring SOPs, business rules and reporting requirements are followed
- Develop and execute regional operational strategies and submit monthly reports covering occupancy, financials, compliance, maintenance and incidents
- Support new site launches, expansion projects and portfolio growth initiatives
- Support senior management with special projects, investigations, audits and performance interventions
How to apply
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