Regional Operations Manager
Overview
The Regional Operations Manager will oversee and manage all regional banking and processing variances to ensure accuracy, compliance, and operational efficiency. This role involves proactive investigation and resolution of discrepancies while maintaining client satisfaction through professional handling of queries and prompt communication. The position also requires consolidation and reporting of critical regional data, implementation of process improvements, and operational consistency across branches, while working closely with stakeholders including banks, auditors, and senior management.
Requirements
- Matric (Grade 12)
- Must be able to function in a stress-full environment with daily challenges
- Registered Grade C PSIRA Certificate
- Exceptional MS Office computer literacy (Word, Excel & Outlook)
- Excellent people management skills
- Excellent time management skills
- Industry experience required
- Own transport and valid driver’s license
- Must be willing to travel!
- Clear criminal record
Responsibilities
- Investigate all regional banking variances and regional processing variances
- Report any irregularities to Management
- Ensure that all information on incident reports are correct and handled as required, including communication to clients where required
- Give clients constant feedback regarding queries
- Handle all queries, incident, and initial investigation reports
- Ensure client satisfaction is top priority, and all client queries are dealt with in a professional manner and timeously
- Ensure all daily reports and statistics are completed and filed correctly
- Ensure that all relevant video footages pertaining to incidents are downloaded and saved
- Advise Management of flaws in teller processing
- Investigate all variances encountered during processing of client deposits and client queries
- Keep a proper record of all investigations
- Assist with regional audits
- Assist with regional appointments and payroll
- Manage staff – as branch CLO’s will report to you
- Ensure consistency with all CLO’s in the province
- Engage with Internal and External Stakeholder (the Banks)
- Respond to emails from Internal and External stakeholders
- Review and enhance processes and procedures
- Set up and manage the regional dashboard in terms of the auditing standards and requirements
- Be available at the spur of the moment to travel to branches in the region should there be any emergencies that arise
- Engage and interact with senior managers at Head office when required
- Plan and assist with all training within the region
- Engage with the SARB as well as internal and external auditors
- Be able to travel and assist branches out of the region
How to apply
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.