Returns Clerk
Overview
An exciting opportunity has become available for a Returns Clerk at Transpharm Western Cape. The successful candidate will be responsible for accurately processing returned, damaged, expired and short-dated stock, ensuring compliance with company procedures while maintaining accurate records and providing excellent service to internal and external stakeholders.
Requirements
- Grade 12 (Matric)
- Reconciliation experience
- Computer literate with good system proficiency
- Previous warehouse or returns administration experience (2–3 years' experience will be advantageous)
- Excellent verbal and written communication skills
- Strong numerical, administrative and reconciliation skills
- High level of accuracy and attention to detail
- Ability to work under pressure, prioritise work and meet deadlines
- Good organisational and record-keeping skills
- Ability to follow company policies, procedures and Standard Operating Procedures (SOPs)
Responsibilities
- Receive and process damaged, expired and short-dated stock from customers and internal departments
- Verify expiry dates, assess stock condition and identify any discrepancies
- Investigate stock discrepancies and escalate concerns to the Returns Controller where required
- Capture all return information accurately and in accordance with company Standard Operating Procedures (SOPs)
- Prepare and maintain all required documentation, reports and administrative records
- Liaise telephonically and via email with customers and suppliers regarding returns and queries
- Follow up with suppliers to ensure timely resolution of logged queries
- Process stock placed in quarantine for batch recalls as instructed by the Returns Controller or Buyer
- Coordinate and assist with the upliftment of recalled stock to suppliers
- Investigate product complaints and communicate findings to the relevant internal departments or suppliers
- Perform general returns administration and any other reasonable ad hoc duties as required
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.