Service Desk Agent - Fixed Term Contract
Vacancy at a glance
- Employer
- AVI Limited
- Location
- Western Cape
- Pay or stipend
- Not provided in listing
- Closing date
- 13 Nov 2026
- Employment arrangement
- Entry Level
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
The Service Desk Agent is tasked with providing operational support to business users as well as the IT Infrastructure team, underpinned by the ITIL methodology. The role focuses on providing first line support to customers in an ITIL service model, proactive system monitoring, and problem resolution.
Requirements
- At least 2 years relevant experience in a Service Desk or IT Support environment
- 1 Year 1st Line IT Service Desk Support experience
- Completed Matric/Grade 12
- Diploma in Information Technology (ideal)
- Professional certifications in A+ and N+
- ITIL Service Management Foundation and/or valid CCNA certification/s advantageous
Responsibilities
- Identify, research, and resolve a broad range of problems associated with users and IT Systems infrastructure
- Provide operational support to business users including after-hours support
- Monitor Systems and Infrastructure environments and resolve complex problems
- Perform SAP transports in accordance with pre-defined processes
- Review user issues logged via email and ensure appropriate logging and assignment
- Respond to user requests for information and assist in problem resolution
- Re-assign unresolved calls to the relevant team or 3rd party
- Adhere to issues escalation procedures
- Communicate downtime schedules to stakeholders
- Log, document, and maintain history records of logged calls
- Troubleshoot, diagnose, and resolve problems related to infrastructure components
- Provide front-line support with a focus on incident resolution
- Conduct first line telephone support on incoming calls
How to apply
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For Service Desk Agent - Fixed Term Contract at AVI Limited, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
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Check the opportunity-specific conditions
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Explain how your experience fits
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Review before you submit
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