Service Manager | Motus Bloemfontein (BMW, JLR, KIA)

Overview

We are seeking a dynamic Service Manager for our Ford dealership in Bloemfontein, focusing on delivering exceptional service and operational efficiency within our service department.

Requirements

• Proven track record in a service management role within the automotive industry or a related field.
• Strong understanding of service department operations and customer service best practices.
• Excellent leadership and team management skills, with the ability to inspire and develop staff.
• Strong problem-solving and decision-making abilities, with a focus on customer satisfaction.
• Proficient in using service management software and tools for reporting and tracking purposes.
• Effective communication skills, both verbal and written, with an emphasis on customer engagement and relationship building.

Responsibilities

• Lead and motivate the service team to achieve performance targets and ensure high-quality service delivery.
• Develop and implement service strategies to meet customer needs while optimizing operational efficiency.
• Manage customer inquiries, complaints, and service appointments, ensuring a positive experience throughout the process.
• Monitor and evaluate service department performance metrics, implementing improvements as necessary.
• Collaborate with technicians to diagnose and resolve issues, ensuring timely completion of service work.
• Ensure compliance with company policies, industry standards, and health and safety regulations.
• Train and develop team members, providing ongoing support and performance feedback.
• Maintain effective communication with other departments to streamline operations and enhance service offerings.

How to apply

Apply on source site