SFS_OPS TECH SUPPORT
Smollan
Overview
The SFS_OPS TECH SUPPORT role at Smollan involves effectively handling and resolving all technical and non-technical calls and emails from Standard Bank Mobile customers. The position aims to provide end-to-end support to both customers and branch consultants while maintaining a high level of customer experience in a fast-paced and procedural environment.
Responsibilities
- Answer and deal with all inbound telephone calls from customers and stakeholders in a courteous and timely manner.
- Accurately analyze, record, and follow up on all requests, queries, and complaints, providing appropriate feedback to end users.
- Refer and escalate queries to the correct department when necessary.
- Maintain an accurate log of all queries and correspondence, ensuring timely feedback to customers.
- Validate sensitive customer information in accordance with security protocols and confidentiality.
- Build and maintain good customer relationships.
- Optimize opportunities with customer contacts to upsell or cross-sell products and services.
- Conduct troubleshooting for all technical and complex issues.
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.