Store Manager - Gateway
Overview
Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Gateway Dermalogica Store.
Requirements
- 2 year Skin Care diploma
- 4 years experience in a supervisory role
- Previous experience with high end skin care brand
- Dermalogica experience advantageous
- Microsoft Office proficient
Responsibilities
- Ensure that sales and treatment revenue targets for the store are met monthly
- Conduct accurate and detailed consultations and Face Mapping with each new client and ensure all records are updated
- Perform telephonic post treatment and retail follow ups with customers
- Manage customer complaints, product returns & ensure the highest level of customer service
- Manage the POS system
- Manage day to day staff and roster coverage
- Assist the concept stores manager with staff assessments and training of new and existing staff
- Manage inventory monthly and record it
- Support the smooth running of daily operations in the store
- Ensure the store is correctly stocked, cleaned and merchandised effectively
- Plan and participate in in store promotions
- Participate in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows
- Maintain the highest level of personal hygiene and professional appearance
- Perform all tasks and administration according to the Policies and Procedures manual
- Be familiar with all products, treatments and concepts offered by Dermalogica as well as all policies outlined in the Policies and Procedures manuals
- Maintain product knowledge by attending all Dermalogica classes regularly and passing regular assessments (theory and practical)
How to apply
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