VERIFICATION OFFICER
Mango5
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
Mango5 is looking for motivated and detail-oriented individuals to join our growing operations team as Verification Officers. In this role, you'll play an important part in ensuring merchant information is accurate, complete, and properly verified. You'll review financial details, contracts, and compliance documents, identify discrepancies, follow up on outstanding information, and ensure records meet the required standards. You'll also work across various systems, communicate with merchants to resolve queries, and assist with quality checks and exception handling.
Requirements
- Matric (Grade 12)
- 1-2 years of experience in finance administration, accounts, compliance, document verification, or a similar administrative role – preferred
- Experience handling confidential financial information and verifying information across multiple systems
- Knowledge of financial documentation and reconciliation processes
- Experience with Xero, CRM systems, or merchant support – advantageous
- Good computer literacy, particularly Microsoft Excel and Outlook
- Strong written and verbal English communication skills
- Excellent attention to detail and numerical accuracy
- Strong organizational skills and ability to manage deadlines and daily targets
- High levels of integrity and the ability to handle confidential information responsibly
- Clear criminal record ITC Credit Clear
Responsibilities
- Verify merchant bank details, financial information, contracts and compliance documents against approved supporting records
- Identify and correct inaccurate, incomplete, or inconsistent information
- Contact merchants to obtain outstanding information and supporting documentation
- Capture and upload documents and information accurately across relevant systems
- Review and validate system-generated flags against source documentation
- Complete verification checklists and prepare records for Finance sign-off
- Resolve assigned exceptions, conduct spot audits, and follow up on outstanding queries
- Handle merchant and customer queries via email and telephone professionally
- Maintain accurate records, activity logs, and case notes
- Escalate discrepancies, suspected fraud, and data security concerns appropriately
- Consistently meet daily productivity and quality targets while adhering to confidentiality and POPIA requirements
Prepare for this opportunity
SpanSam guidance · Practical advice based on this listing, not additional employer requirements.
Match your background to the requirements
Compare the qualification named in the requirements with your completed studies. Use the exact qualification title and completion date in your CV. If your studies are still in progress, say so clearly. Check the source before assuming that a different qualification will be accepted.
Check the type and length of experience requested. Make relevant roles easy to find with consistent start and end dates, then explain your own responsibilities. Label internships, practical training and volunteering accurately so the recruiter can distinguish them from other employment.
Use the duties to tailor your CV
For VERIFICATION OFFICER, use the responsibilities above to decide which examples deserve space in your application. Choose a relevant task or project, explain what you personally did and describe the outcome. Use a measurable result where you have one, without inventing figures or sharing confidential information.
You do not need to repeat the whole advert in your CV. Help the reader connect your evidence to the advertised work. If you have not performed a duty before, describe relevant learning or transferable experience honestly rather than presenting it as a task you have already done.
Plan your submission
Check the original application page before preparing your final submission. If it uses a portal, review the required fields and file formats, complete each required step and look for a submission confirmation. Uploading a CV or creating a profile may be only part of the process.
Before applying, consider the advertised workplace and employment arrangement. Check any practical conditions that affect your availability with the employer rather than relying on another vacancy with a similar title.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.