Wardhostess - Johannesburg (HC) - Talentpool

Overview

Fedics in search for a Wardhostess who works individually on patient wards. The hostess will serve breakfast, lunch, supper and snacks in a very busy, fast paced environment.

Requirements

• Matric
• Previous experience in a hospital environment would be advantageous.

Responsibilities

• Ensure patients have access to fresh ice water at all times.
• Maintain beverage stations and ensure tea/coffee urns are filled, operational, and available throughout service periods.
• Serve patients tea, coffee, beverages, snacks, and meals in a professional, courteous, and timely manner.
• Assist patients with menu selection and ensure menu cards are completed accurately according to patient preferences and dietary requirements.
• Submit completed menu cards to the kitchen within the required timeframes.
• Maintain and update patient diet lists before each meal service.
• Communicate all diet changes, special requests, and dietary restrictions to the kitchen promptly and accurately.
• Transport food trolleys safely and efficiently between the kitchen and wards, ensuring meals are delivered on time.
• Verify that meal trays are complete, accurate, and meet the required quality standards before delivery to patients.
• Serve meals in accordance with hospital procedures and provide excellent patient service at all times.
• Collect trays promptly after meals and ensure ward areas remain clean, tidy, and free from used meal service items.
• Maintain strict control of crockery, cutlery, and serving equipment, ensuring all items are accounted for and stored securely.
• Wash, sanitise, and handle cutlery and service equipment in accordance with food safety and hygiene standards.
• Ensure cutlery is presented appropriately and in line with hospital and Tsebo service standards.
• Maintain a clean, organised, and hygienic ward kitchen and service area at all times.
• Adhere to all food safety, health and safety, infection control, and hygiene procedures.
• Wear the prescribed uniform and personal protective equipment (PPE) correctly and maintain a professional appearance at all times.
• Provide exceptional patient-focused service that promotes comfort, dignity, and a positive dining experience.
• Support special service requirements for private patients in accordance with client and hospital service level agreements.
• Report service, stock, equipment, hygiene, or patient care concerns to the relevant supervisor immediately.
• Comply with all Tsebo Catering policies, procedures, quality standards, and client requirements.

How to apply

Apply on source site