Workplace Coordinator
Overview
Tsebo Facilities Solutions is looking for a Workplace Coordinator to provide comprehensive site administration and workplace support services to ensure efficient daily operations, effective helpdesk management, financial and vendor administration, and exceptional customer service.
Requirements
- Grade 12 (Matric) (Non-negotiable)
- Preferred Diploma or equivalent qualification in Business Administration, Facilities Management, Hospitality Management, Helpdesk Operations Management
- Minimum 3 years' experience in a similar facilities management, workplace management, hospitality, or administration environment.
Responsibilities
- Perform site administration functions to support professional and efficient workplace management services.
- Monitor work orders and purchase orders daily to ensure timely execution and completion.
- Conduct monthly verification of work-in-progress (WIP) and report variances.
- Oversee Helpdesk operations to ensure response and resolution timelines are achieved.
- Manage supplier documentation, invoices, service reports, and delivery notes.
- Maintain accurate filing systems for purchase orders, invoices, quotations, and delivery notes.
- Conduct site inspections and implement corrective actions where required.
- Ensure all service requests are logged, monitored, completed, and appropriately signed off.
- Assist with meeting administration, minutes, and follow-up actions.
- Ensure compliance with Tsebo financial policies, controls, and expenditure authorisation levels.
- Monitor purchase orders and invoice processing to ensure timely payment cycles.
- Assist with procurement administration and supplier onboarding processes.
- Obtain and verify supplier invoices and statements.
- Liaise with suppliers regarding payment queries and account reconciliations.
- Submit invoice schedules and financial documentation within stipulated deadlines.
- Monitor expenditure against approved budgets.
- Support financial audits and maintain accurate financial records.
- Ensure vendors comply with contractual and commercial management requirements.
- Maintain accurate records to support reporting and planning requirements.
- Support budget management processes through accurate recording of actual expenditure.
- Deliver exceptional customer service to internal and external stakeholders.
- Respond to client enquiries, concerns, and service requests promptly.
- Conduct customer satisfaction surveys and support service improvement initiatives.
- Manage escalated customer issues and ensure effective resolution.
- Prepare and distribute accurate monthly operational and financial reports within agreed timelines.
- Adhere to Tsebo Safety, Health, Environmental and Quality (SHEQ) policies and procedures.
How to apply
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