Customer Service Consultant Intern
GALXBOY
Overview
To support the department’s restructure and growing omnichannel strategy, the Customer Service Consultant Intern will provide support across the Retail and E-commerce Customer Experience (CX) functions.
Requirements
- Matric / Grade 12 is required.
- A relevant qualification in Customer Experience, Customer Service, Marketing, Business Administration or a related field is advantageous.
- No previous work experience required; exposure to customer service or retail is advantageous.
- Good verbal and written communication skills, with a customer-focused attitude.
- Basic computer literacy and familiarity with Microsoft Office; willingness to learn CX and help-desk systems.
- Strong interpersonal skills, attention to detail and willingness to learn.
- Ability to work collaboratively, manage tasks and follow established escalation procedures.
Responsibilities
- Maintain a positive, empathetic and professional approach when assisting customers across all touchpoints.
- Respond promptly to customer enquiries across retail and e-commerce channels.
- Support the team in meeting agreed CX KPIs, response times and service levels.
- Assist with customer communication via email, telephone and other approved channels.
- Log, follow up and assist in resolving customer queries and complaints, escalating complex cases when required.
- Develop product, service and process knowledge to provide accurate customer information.
- Assist with order-related enquiries, requests, returns and other customer service processes.
- Maintain accurate records of customer interactions, complaints, actions and outcomes.
- Coordinate with Retail, E-commerce and relevant internal teams to support seamless customer experiences.
- Share customer feedback and recurring issues with the team to support service improvements.
- Support consistent customer service standards across in-store and online customer touchpoints.
- Provide regular updates on outstanding queries and escalate unresolved issues to the line manager.
How to apply
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