Intern Quality Assurance Administrator
Overview
A 12-month paid internship that provides hands-on experience. Interns get the opportunity to learn, grow, collaborate and make an impact in a dynamic and fast-paced environment.
Requirements
- Must be a South African Citizen
- Must have a National Senior Certificate (Grade 12)
- Completed Relevant Diploma or Degree, such as: 3-year National Diploma, Degree or Honours qualification in Business Administration from a recognised public tertiary institution
- SSIS, data analysis, and reporting
- Diploma/Degree in a related field
- Must have a clear criminal record
- Must have a clear ITC record
- Must be between the ages of 18 and 35
- Must NOT currently be employed or participating in another internship or learnership programme
Responsibilities
- Allocate and monitor daily QA workloads to ensure SLA and evaluation targets are consistently achieved
- Provide administrative support to the QA department, including filing, documentation, team structure updates, procurement, and process-flow maintenance
- Monitor and communicate process, script, product, and procedural changes to relevant teams
- Prepare and distribute weekly, monthly, and ad hoc QA reports, including SLA, GRC monitoring, capacity, and commission-related reports
- Identify and escalate SLA risks, performance gaps, and operational issues to the QA Manager
- Manage voice log and call retrieval/uploading processes, including FileZilla and calls required for business and banking requirements
- Provide operational support to the QA team in the absence of the Team Leader
- Assist with the coordination of incentives, team-building activities, stationery, and departmental requirements
- Maintain accurate QA records, meeting minutes, and departmental documentation
- Provide QA information and reporting support to internal stakeholders and the wider business
How to apply
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