CCC Tele sales cold calling Flexi Agents x 10
Overview
To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients.
Requirements
- Matric
- Post Matric qualification - preferred
- A minimum of 1-year customer service experience
- A minimum of 1 year cold calling experience within a sales call centre
- At least 1 year’s administration experience within a client-centric environment
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
Responsibilities
- Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day
- Answering inbound calls and assisting customers with specific enquiries
- Transferring calls to other departments as needed
- Handling and resolving customer complaints or escalating calls if in scope
- Verifying listener information
- Passing required QA results if applicable
- Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked
- Working as a team and assisting colleagues with daily contact centre operational issues
How to apply
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