Crew Planning & Scheduling Coordinator
Overview
The Crew Planning & Scheduling Coordinator is responsible for managing the daily operations of the Roster Helpdesk, which includes monitoring queries, logging issues, and assigning tickets to the appropriate departments. This role involves ensuring timely resolution of helpdesk tickets, collaborating with stakeholders during operational irregularities, preparing reports on helpdesk activity and performance, and maintaining accurate documentation for audit purposes. The coordinator also supports crew scheduling and compliance with regulations, executing decisions in line with established guidelines.
Requirements
- Grade 12 or Equivalent (Essential)
- Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous)
- Minimum 3 years' Crew Scheduling or Training Planning experience (Essential)
- Knowledge of CATS/CARS and SACAA Regulations
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Strong report writing and data analysis skills
- Excellent communication skills and telephone etiquette
- Willing and able to work after hours if required
Responsibilities
- Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets
- Ensure all helpdesk tickets are actioned and closed within a 24-hour turnaround time
- Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager
- Provide support to Crew Scheduling and Crew Control as needed
- Execute decisions in line with established internal work instructions and the company's Operations Manual
- Liaise with relevant stakeholders to ensure smooth coordination during operational irregularities
- Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance and operational concerns
- Maintain accurate documentation of all changes made to a published roster
- Extract operational data and compile comprehensive reports with visual representations
- Ensure all daily system and process checks are completed accurately and timeously
- Monitor crew compliance with rest, duty, and flight time limitations
- Perform additional tasks as delegated by management
How to apply
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