Customer Assistant: Operations Durbanville 434795
Overview
Join Woolworths as a Customer Assistant: Operations and become part of a leading retail team committed to exceptional customer service and operational excellence. You will play a key role in ensuring smooth store operations, maintaining safety and hygiene standards, managing stock processes, and delivering a friendly, efficient shopping experience.
Requirements
- Minimum Grade 12 or equivalent NQF level qualification
- Demonstrated ability to provide exceptional customer service with a friendly and helpful attitude
- Experience in retail or fast-moving consumer goods (FMCG) industry, preferably in stockroom or receiving environments
- Strong communication skills, both verbal and written, with basic proficiency
- Good organisational and planning skills to prioritise tasks and meet set objectives
- Detail-oriented approach to minimise errors and maintain quality standards
- Ability to remain calm and effective under pressure, demonstrating good stress tolerance
- Commitment to honesty, reliability, and adherence to ethical standards
- Basic selling skills and product knowledge to assist customers effectively
- Willingness to work flexible shifts and comply with company policies and safety regulations
Responsibilities
- Deliver exceptional customer service by greeting and assisting customers promptly and courteously
- Perform store operational activities in line with company policies to ensure safety, hygiene, and efficiency
- Manage stock processes including receiving, checking, storing, and dispatching goods accurately and according to standards
- Maintain a safe, clean, and orderly sales floor and backroom, adhering to all safety and hygiene regulations
- Demonstrate personal discipline by adhering to attendance, dress code, and timekeeping requirements
- Identify and report any acts of dishonesty or shrinkage, following established corporate procedures and red flag policies
- Support team communication by participating in meetings and understanding daily operational objectives
- Apply basic selling skills and product knowledge to assist customers effectively and promote sales
- Organize and prioritize tasks to meet operational goals while maintaining attention to detail and quality standards
- Remain calm and effective under pressure, managing stress and contributing positively to the workplace environment
How to apply
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