CUSTOMER INSIGHTS ANALYST
Overview
To deliver high-quality analytical outputs that translate operational data into actionable business intelligence. This role is responsible for the technical development of both ad-hoc custom reports and the implementation of group-standard reporting from the Field Intelligence CoE, ensuring that the Business Unit can make data-driven decisions to improve store-level execution.
Responsibilities
- Build, maintain and enhance tailored reports, dashboards, scorecards, and analytical solutions that address specific business requirements, client requests and operational challenges.
- Develop reporting outputs that provide accurate, timely and actionable business intelligence.
- Execute, maintain and optimize group standard reports and dashboards provided by the Field Intelligence CoE.
- Analyse operational and customer data to identify trends, opportunities, performance gaps, and root causes.
- Develop actionable recommendations that support business performance improvement and informed decision-making.
- Monitor external trends, competitor activity, and industry developments to identify risks, opportunities and performance implications.
- Translate analytical findings into actionable business recommendations.
- Collaborate with relevant stakeholders to understand reporting requirements and communicate findings.
- Validate reporting outputs, identify data quality issues affecting reporting accuracy.
How to apply
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