CxHub Assistant (Financial Services)
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
The purpose of the CxHub Agent I is to support customer interactions across all supported contact centre channels while developing the knowledge, skills and experience required to deliver excellent customer service independently.
Requirements
- Grade 12 / Matric
- 0-1 year's customer service, retail or contact centre experience
- Basic proficiency in Microsoft Office applications
Responsibilities
- Support customer interactions across voice, email, chat, social media and other supported channels.
- Resolve routine customer enquiries in line with established policies, procedures and service standards.
- Provide accurate information relating to products, services, promotions and processes.
- Escalate complex or unresolved queries to senior team members where appropriate.
- Build knowledge of products, systems, processes and customer service practices.
- Participate in coaching, training and development initiatives.
- Apply feedback received from leaders and experienced agents to improve performance.
- Adhere to service level agreements, quality standards and operational requirements.
- Maintain accurate customer and system records.
- Follow all company policies, procedures and compliance requirements.
- Identify customer pain points and improvement opportunities.
- Escalate system, process or service issues to the appropriate channels.
- Support initiatives aimed at improving customer satisfaction and service delivery.
How to apply
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.