ESure Team Leader
Overview
We are looking for a Team Leader with the right talent and skills to lead our teams.
Requirements
- National senior certificate-Grade 12
- Minimum 2 years’ experience as a Team Leader
- Minimum 2 years working in an International BPO
- Previous work experience in UK Insurance
- Proven track record in meeting operational targets
Responsibilities
- Managing Performance and achievement of team KPIs
- Leave/ Absence management ensuring required resourcing is available as per SLA
- Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols
- Maintains team Motivation
- Rewards & Incentives are planned and implemented on an ongoing basis
- Ensure that the employee experience is consistent with the HW culture
- Ongoing coaching provided to the advisors
- Regular call listening
- Team professional development is considered and the necessary conversations (CPD, Succession, Career pathing etc.)
- On going knowledge sharing activities to keep the team updated
- Monthly 1-1s with team members
- Identify and nurture top talent within the team
- Identify skills / knowledge gaps and independently address or escalate for assistance
- All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
- Drive change initiatives ensure it has the desired outcome within your team
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.