Customer Service Advisor (UK) - Durban
Overview
Join Huntswood as a Customer Service Advisor (Webchat & Voice) to manage multiple webchat conversations and handle inbound calls professionally, delivering high-quality service and resolving customer issues.
Requirements
- Matric / NQF Level 4
- Clear credit & criminal record
- Computer literate
- Minimum 1 year experience in customer service (webchat + voice)
- Understanding of UK market (insurance experience is a bonus!)
- Strong written and verbal communication skills
- Ability to adapt to different customer needs
Responsibilities
- Manage multiple webchat conversations while handling inbound calls
- Deliver high-quality service in line with performance standards and SLAs
- Build rapport and trust with customers using clear, empathetic communication
- Resolve customer issues at first point of contact
- Maintain exceptional accuracy and attention to detail
- De-escalate customer complaints by resolving expressions of dissatisfaction at first point of call
How to apply
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