Groups Agent
Overview
The Groups Agent is responsible for booking and coordinating group bookings while providing exceptional customer service to passengers. This role includes responding to inquiries via calls and emails, managing booking changes, and assisting clients throughout the booking process. The agent will maintain communication with clients, ensure timely responses, and provide feedback to management regarding recurrent passenger issues.
Requirements
- Grade 12 or equivalent (Essential)
- Call Centre experience (Preferred)
- Proficient in Microsoft Office (Word, Excel and Outlook)
- Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous)
- Willingness to work overtime when required
- Prepared to work shifts
- Accurate and up-to-date knowledge of FlySafair offerings
Responsibilities
- Book and coordinate group bookings
- Answer calls, emails or other communications from passengers and prospective passengers
- Take meaningful action against calls, including providing information, making booking changes, and assisting in lost property
- Verify payments made by clients, capture names, and assist with group changes
- Generate and follow through with group quotations and bookings
- Guide clients throughout the booking process
- Provide feedback to management on recurrent passenger issues
- Establish and maintain trust and rapport with clients
- Build and maintain relationships with potential clients
How to apply
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