Head of IT | Customer, Marketing, Loyalty & WFS
Overview
The Head of IT | Customer, Marketing, Loyalty & WFS is the accountable owner of the Customer, Loyalty, Marketing and WFS technology strategy and outcomes. This role is responsible for aligning business goals with a sustainable architecture platform, delivery of new features and transformational capabilities with the appropriate quality governance in place, resulting in resilient operations. The primary purpose of the role is to own and operate all Customer, Loyalty, Marketing and WFS related capabilities across Retail and Woolworths Financial Services environments.
Requirements
- Bachelor's or Master’s degree in Computer Science, Engineering, Data Science or a related field.
- Proven experience in a similar role, foundational experience with technology management and complex technical, integrated environments.
- Hands-on experience with defect/triage management, customer data integrated environments, cloud platform management, ETL processes, and cloud/AWS technologies including Big data technologies.
- Leadership experience in managing product/ringfenced teams and working in a matrix structure.
- Experience in the concept of IT Services, including Infrastructure as a Service, and other ITIL concepts across multiple channels.
Responsibilities
- Define and align business and technology goals with a robust end to end architecture and platform.
- Oversee the direct and cross-functional team & vendors to ensure the 'Architectural Runway' and standards are maintained.
- Lead the formulation of the technology strategy for the Customer, Loyalty, Marketing and WFS landscape.
- Ensure implementations conform to Architectural Standards and Governance and Quality gates.
- Successful development and maintenance of the Customer, Marketing, Loyalty and WFS technical components across the application stack.
- Ensure high-quality data is available and accessible to all consumers of customer data.
- Implementation of new technologies and processes that improve the efficiency and capability of the committed IT services.
- Build and maintain a high-performing engineering team with advanced skills and a strong focus on goals and continuous improvement.
How to apply
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