Manager: Field Services (Limpopo, Mpumalanga, Mozambique & Eswatini)
Overview
The Manager: Field Services is responsible for leading and optimizing field services teams to ensure efficient on-site merchant service delivery, including installation, configuration, support, and training. The role focuses on maximizing device uptime, improving merchant satisfaction, and ensuring revenue continuity through high-quality service delivery.
Responsibilities
- Mobilize end to end field service delivery and installations in line with Field Services strategy and operational requirements.
- Drive workforce capacity planning, productivity utilization, forecasting and route optimization.
- Ensure availability of equipment, devices and stock to meet SLA requirements.
- Mobilize merchant lifecycle installations in line with legislation, policies and procedures.
- Analyse performance data and drive service improvements.
- Spearhead provisioning of data driven planning for repairs and upgrades.
- Ensure compliance with SLA’s, regulations and policies.
- Champion predictive and preventative maintenance.
- Minimize disruption to merchant operations.
- Enhance operating systems and software upgrades.
- Drive data-led improvements and optimization.
- Ensure compliance with regulations and internal procedures.
- Execute structured maintenance and lifecycle management.
- Mobilize warehouse and dispatch coordination for equipment availability.
How to apply
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