Sales and service consultant (East London)
Overview
The Sales and Service Consultant will be responsible for acquiring and educating customers on products and services while driving digital migration. This role involves engaging with customers to identify their needs, performing regulatory checks, and assisting with account servicing. The consultant will also need to ensure compliance with industry regulations and contribute to the company's sales targets by providing excellent client service and resolving complaints promptly.
Responsibilities
- Acquiring and educating customers for sales and service.
- Driving digital migration and ensuring activation of complementary products.
- Engaging with customers to identify needs and establishing the authenticity of the customer.
- Performing regulatory checks for compliance with FICA, POPI, and NCR.
- Assisting customers with account servicing and account origination.
- Handling client inquiries and queries.
- Meeting agreed sales targets to generate revenue.
- Retaining customers by resolving complaints and queries in a timely manner.
- Complying with FAIS guidelines and operating within stipulated Levels and Limits.
- Connecting with customers by exemplifying the brand promise.
- Optimizing customer interactions to migrate cash transactions and convert customers.
How to apply
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