Manager: Operations Support
Vacancy at a glance
- Employer
- Not provided in listing
- Location
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- Pay or stipend
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- Closing date
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- Employment arrangement
- Manager: Operations Support
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
The Manager of Operations Support is responsible for managing costs, overseeing airport slot submissions, and ensuring compliance with travel policies and documentation requirements. This role involves collaborating with service providers, monitoring performance indicators, and leading a team to achieve operational goals while maintaining effective communication across departments. The manager also participates in briefings regarding contractual requirements and manages audits related to documentation retention.
Requirements
- Grade 12 or equivalent (Essential)
- Relevant tertiary qualification in Aviation Management, Aeronautical Studies, Flight Operations, Air Transport Management, or a related field (Essential)
- Minimum of 10 years aviation experience, of which, 3 years must be management experience (Essential)
- Must have experience in at least 1 of the following areas: Aircraft Performance and Navigation, IATA Slot Management, Fuel Management and Monitoring, Operations Support (90-day retention documents)
- Experience with IOSA and SACAA audit requirements and engagements (Essential)
Responsibilities
- Provide input into the annual budget
- Manage costs by engaging suppliers for the most effective rates
- Monitor and renegotiate service provider contracts when services are added or removed
- Oversee and manage the initial IATA airport slot submissions and schedule alignment
- Maintain current navigation platforms and offer input for optimization
- Remain up to date with travel policies and cross-border destination requirements
- Manage compliance on Post Flight Documentation as per the regulations
- Manage the procedures related to Jumpseat bookings
- Manage Interdepartmental Communications relating to all Schedule, Navigation and 90-day retention documentation requirements
- Monitor the continuous improvement and compliance to airport slot
- Participate in all briefings concerning contract flying to understand contractual requirements and ensure compliance
- Manage and compile fuel projections through the analysis of fuel usage
- Oversee and ensure compliance of the Airport Slots including the initial slot submissions per schedule period
- Maintain slot management within the current season
- Manage all audits relating to 90-day retention documentation requirements
- Manage the compliance of work instructions and manuals pertaining to the function
- Review manuals and work instructions annually
- Provide monthly reports to the Senior Manager: Operations on functional performance indicators
- Report statistics to other departments on a monthly basis
- Provide monthly reports detailing fuel usage
- Oversee the team and report on the team's performance
- Provide overall guidance to the team
- Set team goals in order to meet the overall business need
- Motivate, organise and encourage teamwork within the team to ensure productivity
- Identify skill development areas for succession planning purposes
- Promote effective communication amongst team members
- Oversee and manage complex projects, ensuring alignment with organisational goals and timely completion
- Build strong relationships with CAMU, Airport Authority, Regulators, and Service providers to influence decisions that may affect operational continuity
How to apply
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For Manager: Operations Support, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
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Check the opportunity-specific conditions
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Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
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