Manager: Operations Support
Overview
The Manager of Operations Support is responsible for managing costs, overseeing airport slot submissions, and ensuring compliance with travel policies and documentation requirements. This role involves collaborating with service providers, monitoring performance indicators, and leading a team to achieve operational goals while maintaining effective communication across departments. The manager also participates in briefings regarding contractual requirements and manages audits related to documentation retention.
Requirements
- Grade 12 or equivalent (Essential)
- Relevant tertiary qualification in Aviation Management, Aeronautical Studies, Flight Operations, Air Transport Management, or a related field (Essential)
- Minimum of 10 years aviation experience, of which, 3 years must be management experience (Essential)
- Must have experience in at least 1 of the following areas: Aircraft Performance and Navigation, IATA Slot Management, Fuel Management and Monitoring, Operations Support (90-day retention documents)
- Experience with IOSA and SACAA audit requirements and engagements (Essential)
Responsibilities
- Provide input into the annual budget
- Manage costs by engaging suppliers for the most effective rates
- Monitor and renegotiate service provider contracts when services are added or removed
- Oversee and manage the initial IATA airport slot submissions and schedule alignment
- Maintain current navigation platforms and offer input for optimization
- Remain up to date with travel policies and cross-border destination requirements
- Manage compliance on Post Flight Documentation as per the regulations
- Manage the procedures related to Jumpseat bookings
- Manage Interdepartmental Communications relating to all Schedule, Navigation and 90-day retention documentation requirements
- Monitor the continuous improvement and compliance to airport slot
- Participate in all briefings concerning contract flying to understand contractual requirements and ensure compliance
- Manage and compile fuel projections through the analysis of fuel usage
- Oversee and ensure compliance of the Airport Slots including the initial slot submissions per schedule period
- Maintain slot management within the current season
- Manage all audits relating to 90-day retention documentation requirements
- Manage the compliance of work instructions and manuals pertaining to the function
- Review manuals and work instructions annually
- Provide monthly reports to the Senior Manager: Operations on functional performance indicators
- Report statistics to other departments on a monthly basis
- Provide monthly reports detailing fuel usage
- Oversee the team and report on the team's performance
- Provide overall guidance to the team
- Set team goals in order to meet the overall business need
- Motivate, organise and encourage teamwork within the team to ensure productivity
- Identify skill development areas for succession planning purposes
- Promote effective communication amongst team members
- Oversee and manage complex projects, ensuring alignment with organisational goals and timely completion
- Build strong relationships with CAMU, Airport Authority, Regulators, and Service providers to influence decisions that may affect operational continuity
How to apply
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