Receptionist
Overview
The Receptionist is responsible for creating a welcoming, professional and efficient experience for guests throughout their stay. The role manages key front-desk activities including guest arrivals and departures, reservations, billing and cashiering, while providing accurate information and responding effectively to guest requests. The Receptionist plays an important role in delivering service excellence by maintaining accurate guest information, actioning special requests, adhering to operational and financial controls, and ensuring every interaction reflects Sun International’s customer service standards.
Responsibilities
- Welcome guests and deliver a professional arrival and departure experience.
- Manage front-desk and reception activities in accordance with operating standards.
- Maintain accurate and complete guest profiles and information.
- Identify and action guest requests and provide relevant information regarding facilities and services.
- Process reservations accurately and provide confirmations in line with booking requirements.
- Manage billing, cashiering and financial transactions accurately.
- Identify and report suspicious transactions in line with required procedures.
- Maintain high standards of guest service and proactively respond to customer needs.
- Ensure the reception area is maintained to the required presentation, health, safety and security standards.
- Resolve routine guest queries and problems within established procedures and escalate where required.
How to apply
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.