Recovery Claims Handler - UK
Overview
Working in our claims department you’ll be a key point of contact for customers with insurance Recovery claims. Your main objective will be to understand, address and resolve customer concerns while adhering to treating customers fairly and upholding principles and FCA guidelines.
Requirements
- National Senior Certificate (Grade 12)
- Clear Credit and Criminal record
- Proven experience in the insurance space
- Proven track record of high performance
- Excellent command and use of English, both written and verbal
- Attention to detail
- Strong analytical and numeric skills
Responsibilities
- Ensure the customer’s interest comes first while providing exceptional customer service
- Experience in both outbound and inbound calls, running cases from start to finish
- Engage and communicate effectively to resolve complaints in a timely manner
- Lodge claims, update details, and make adjustments or cancellations
How to apply
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