Customer Service Agent- USA
Huntswood
Overview
Join our team as a Customer Services Advisor, handling inbound calls and emails from members, healthcare providers, and brokers with professionalism and empathy, providing clear information regarding health care, and meeting performance targets.
Requirements
- Minimum of two (2) years of recent Call Center experience (USA campaign experience is imperative)
- Understanding and experience of types of health insurance plans in the US delivery system, claims, billing is advantageous
- Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation
- Ability to handle multiple priorities concurrently in a timely and accurate manner
- Basic knowledge of CRM systems
- Demonstrate a high degree of integrity, patience, maturity, empathy, tact and diplomacy
Responsibilities
- Handling inbound calls and emails from members, healthcare providers, brokers
- Providing clear, helpful information regarding health care
- Meeting personal and team performance targets
- Growing skills with potential for further training on more complex queries
How to apply
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