Senior Operations Manager
Overview
CBRE is seeking a highly skilled and organized Senior Operations Manager to oversee the planning, delivery, and performance of all contracted and operational services on site. This role combines strategic contract oversight with hands-on operational and technical leadership, ensuring compliance, safety, and service excellence across the facility.
Requirements
- Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.
- Minimum 5 years' experience in operations, contract management, or facilities/data centre management, with proven managerial experience.
- Strong understanding of contract law, procurement processes, and technical infrastructure (power, cooling, networking).
- Excellent leadership, communication, and interpersonal skills, with the ability to negotiate and influence stakeholders at all levels.
- Proficiency in contract management and/or project management software.
- Relevant certifications (e.g., CPCM, CFCM, CDCP, PMP) are a plus.
Responsibilities
- Accountable for the planning and delivery of all in-scope and additional contracted work on site, including repair, installation, and modification services.
- Review contract terms and conditions to ensure alignment with client expectations and company standards.
- Oversee both self-delivery and contractor activity, ensuring timely, efficient execution that minimizes downtime and maximizes operational efficiency.
- Maintain a strong working knowledge of facility operations, including power distribution, cooling systems, networking, and security protocols.
- Provide technical guidance and support to the operations team to resolve complex issues and optimize performance.
- Facilitate effective communication flow between staff, shifts, and cross-functional teams to ensure seamless service delivery and continuity.
- Manage all people HR activities, including recruitment, onboarding, performance evaluations, and training.
- Identify potential risks and liabilities across contracts and infrastructure, implementing mitigation strategies.
- Conduct regular audits and inspections to ensure compliance with regulatory requirements, safety standards, and industry best practices.
- Establish KPIs to measure performance and effectiveness of both contracted services and operational delivery.
How to apply
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