Service Advisor Kia South Africa (Pty) Ltd - IMFRG Ballito
Overview
The successful candidate will be responsible to deliver an advisory service order to attend to non-technical service activities accurately and timeously as per agreed standard operating procedures.
Requirements
- Matric Certificate
- 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
- Kia brand background would be an added advantage
Responsibilities
- Deal with all customers and coordinate service work and time
- Act as liaison between service customers and dealership
- Promote the sales of labour and parts
- Maintain service appointment list
- Obtain customer approval and signature after explaining dealership payment policy
- Contact customer for authorisation when repair order needs to be extended
- Record results of the contract on the repair order and any additional instructions
- Follow up while the repair is in progress to ensure completion on schedule
- Maintain customer file and follow up with customers who have not responded
- Settle customer complaints promptly
- Explain work performed and parts replaced when presenting the invoice
- Inform Service Manager about trends in customer appointments and shop performance
- Inform sales department of customers' intention to trade or sell
- Perform test drive after completion of repairs if necessary
- Attend training provided by the distributor for Service Advisor
- Maintain neat and tidy appearance for greeting customers
- Develop communication skills to reinforce customer relationship
- Conform to warranty policies
- Keep on top of work in progress
- Cash outstanding
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.