Store Manager

Overview

The Store Manager is responsible for leading the staff to achieve sales goals and provide exceptional customer service while ensuring operational objectives are met. This role involves creating a high-performance team, maintaining compliance with company procedures, and fostering a customer-focused environment. The Store Manager also tackles human resources issues and oversees the store's operations to maximize productivity and profitability.

Requirements

• 3+ years’ experience in a retail environment management role
• Excellent customer service skills
• Commitment to service excellence and customer satisfaction
• Good interpersonal, communication and numeracy skills
• Ability to respond and adapt quickly to changing business needs and requirements
• Detail-oriented with the ability to translate direction to lower level execution
• Computer literate
• Knowledge of retail computer systems
• Excellent English, bilingual is a big plus

Responsibilities

• Lead staff in meeting sales goals and customer service targets
• Create and lead a high-performance team that drives sales
• Manage the store and its employees to ensure sales goals are met
• Identify ways to drive sales generation and ensure actions are taken
• Model and enhance customer service focus
• Ensure store presentation standards are maintained
• Communicate merchandise sell-through and market trend information
• Handle human resources, operational and loss prevention issues
• Ensure proper scheduling of staff
• Open and/or close the store effectively
• Perform additional managerial duties as necessary

How to apply

Apply on source site