Sun International Receptionist Job 2026: Only Grade 12 Required, Pretoria
Overview
The Receptionist position at Sun International involves guest services, hotel reception, and front desk administration. The role requires strong customer service and communication skills, and it operates within the hotel, catering, hospitality, and leisure industry.
Responsibilities
- Greeting guests warmly and professionally
- Completing guest check-in and check-out procedures
- Cutting and preparing room keys
- Preparing guest bills and processing payments
- Taking and passing messages to guests
- Handling guest requests and special arrangements
- Explaining hotel services and accommodation rates
- Addressing customer complaints courteously
- Maintaining accurate guest booking records
- Recording room bookings and billings
- Managing online, telephone, and in-person reservations
- Preparing the reception area before guest interactions
- Checking the appearance of front-of-house areas
- Identifying equipment and system issues
- Checking the cleanliness of reception areas
- Restocking information brochures
- Reviewing daily arrival and VIP lists
- Understanding special guest requirements
- Assisting with welcome and VIP amenities
- Learning about hotel facilities and promotions
- Building positive relationships with hotel guests
- Promoting hotel facilities and upselling rooms when appropriate
How to apply
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