Support Specialist
Overview
Join Shoprite as a Support Specialist based in Cape Town, Brackenfell, where you will leverage your expertise in technical support, customer service, and administrative skills to enhance operational efficiency within a leading retail environment. This full-time role requires proficiency in troubleshooting, problem resolution, and communication technologies, with a focus on delivering timely, effective support to internal teams.
Requirements
- Diploma or certificate in Office Management or a related field (essential)
- Minimum of 2 years' experience supporting Executive roles, with a strong understanding of project services (essential)
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook (essential)
- Experience in a retail or FMCG environment (desirable)
- Excellent organisational and time management skills
- Strong communication skills, both written and verbal
- Demonstrated ability to work under pressure in a fast-paced and changing environment
- Proactive and motivated self-starter with a solutions-oriented mindset
- Collaborative team player with the ability to build and maintain strong internal and external relationships
- Competent in process improvement initiatives and committed to continuous learning and innovation
Responsibilities
- Execute event logistics to ensure all details are managed effectively
- Gather necessary materials and resources for events
- Provide on-site support during events to ensure smooth operations
- Attend to post-event feedback and evaluations for future improvements
- Attend to stakeholder inquiries and provide timely responses
- Facilitate regular check-ins with stakeholders to gather feedback
- Support relationship-building efforts to enhance collaboration
- Utilise tools and platforms to maintain effective stakeholder communication
- Utilise communication tools to streamline information sharing
- Conduct analysis of communication flow to identify areas for enhancement
- Report on communication efficiency to the assigned Executive(s)
- Investigate any barriers to effective communication and propose solutions
- Adhere to proper documentation standards to maintain confidentiality and compliance
- Process correspondence in a timely manner to ensure efficient communication
- Align to the executive’s preferred formats and templates for documentation
- Provide regular updates on document status and pending actions
- Support project management tasks by maintaining schedules and tracking progress
- Research relevant data and information to inform project decisions
- Execute project deliverables on time and within budget constraints
- Escalate any project-related issues to the executive for timely resolution
- Investigate existing workflows to identify inefficiencies or bottlenecks
- Conduct analysis of current processes and suggest enhancements
- Align to best practices in operational efficiency and effectiveness
- Train team members on updated processes to ensure smooth implementation
How to apply
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