Technical Authorisations Team Leader (Fleet)
Overview
We are seeking a Team Leader to join our dynamic and hardworking Authorisations team. The successful candidate will be accountable for overseeing the capturing, assessing, monitoring & approving service and maintenance claims by the authorisations team. The Leader will be accountable for call centre performance, daily functionality, team management and reporting.
Requirements
- Grade 12 / Matric
- Qualified technician (mechanic)
- Minimum of 2 – 3 years Authorisation Call Centre experience
- Prior leadership experience - advantageous
- Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles will be advantageous
- Claim administration experience (Advantage)
- Background in the Motor trade would be preferable
Responsibilities
- Monitoring of incoming calls and ensuring that monthly service level targets are met within the department
- Verifying policy/contract details and supplying dealers with information on request where claims/queries are escalated to the Leader
- Assess technical information on previous claims where required
- Admin duties related to claims and authorisations
- Maintaining high levels of customer service at all times
- Liaising with all internal divisions and providing info to necessary parties
- Liaising with clients regarding claims, vehicle condition and instances where the cost is not covered by the Company
- Attending meetings with clients/internal stakeholders where required
- Reporting on claim volumes, spend and concerns monthly
- Scrutinizing of dealer quotes to minimize costs
- Assisting other teams when the job requires it
- Carrying out one-on-one meetings with team members to discuss performance and areas of improvement
How to apply
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