Telkom Assurance Agent
Vacancy at a glance
- Employer
- Not provided in listing
- Location
- Not provided in listing
- Pay or stipend
- Not provided in listing
- Closing date
- Not provided in listing
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
Regular Customer Updates with Notes. Log in to the Vision system daily to keep up to date with changes and lead times. Identify any repair delays timeously. Manage client expectations by informing customers promptly about changes in repair lead times. Display a positive body language at all times when engaging with customers and present in the store. Adhere to the appropriate dress code as indicated. Demonstrates knowledge and understanding of products and services. Identify customer needs and address requests in an appropriate manner. Verify and communicate whether the matter at hand can be resolved in-store. Demonstrate a strong proficiency in the understanding of smartphones and mobile devices, with excellent knowledge of computer, laptop and tablet operating systems. Process activation requests promptly. Effectively run tests with relevant testing equipment to identify faults and problems. Verify and confirm order booking as per procedure. Effectively explain fault escalation and resolution process to customers. Demonstrate the ability to escalate faults, facilitate repairs and manage stock according to set policies and procedures. Greet customers in a friendly manner. Constantly assess and monitor if the customer's needs are being met.
Requirements
- 1-3 years’ experience in Retail and Frontline customer experience, preferably within the telecommunications industry
- Grade 12 (Matric)
- A+
- N+
- MCSE
- Problem solving skills
- Time Management Skills
- Communication skills
- Network, computer and mobile device proficiency
- Troubleshooting and quality orientation
- Diagnostic skills
Responsibilities
Duties are not separately listed in our source data. Review the original advert for the employer’s description of the work.
How to apply
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For Telkom Assurance Agent, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
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Check the opportunity-specific conditions
Consider the practical details of the advertised position as well as its title. Check the stated workplace, schedule and employment arrangement on the employer’s page before deciding whether to apply. If salary or working hours are not advertised, treat them as unconfirmed rather than relying on estimates from similar roles. Where the source provides an enquiries contact, use it to clarify the advert; send applications only to the designated submission destination.
Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.
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Save a copy of the advert and your submission confirmation. Use Mark as applied to track this opportunity in My Jobs. Verify the destination before sharing personal documents, and investigate requests for payment or sensitive financial information. SpanSam does not decide applications or guarantee interviews.
Prepare your free CVAbout this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.