USA Collections Advisor - Umhlanga
Overview
The USA Collections Advisor role at Huntswood involves managing incoming calls related to overdue accounts for a U.S.-based client. This position requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA) and excellent communication skills, coupled with a customer-first mindset. The ideal candidate will thrive in a fast-paced environment while ensuring compliance and making a positive impact on customer relations.
Requirements
- Grade 12 or equivalent qualification
- 1+ years in a U.S. collections environment
- Strong customer service orientation with a commitment to fair outcomes
- Empathetic and confident in handling difficult conversations
- Team player with a proactive and goal-driven mindset
- Proficient in MS Word and Excel
- Organized with exceptional attention to detail
- Familiarity with U.S. regulatory bodies and FDCPA compliance
Responsibilities
- Handle inbound calls regarding overdue accounts with professionalism and empathy
- Educate customers on contract terms and ownership details
- Ensure all collection activities comply with FDCPA and internal policies
- Meet performance targets including call volume, contact rates, and resolution metrics
- Maintain accurate documentation of all account interactions
- Initiate skip tracing when necessary
- Support the broader collections team with daily tasks and goals
- Complete all required training and compliance certifications
- Perform additional duties as assigned by management
How to apply
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