Contracts Manager Inland Region
Overview
The Contracts Manager will oversee daily cleaning operations in the Johannesburg Region, ensuring high standards of hygiene, safety, and service delivery.
Requirements
- Minimum Qualification: Matric / Grade 12
- Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
- Proven experience in cleaning operations and staff supervision
Responsibilities
- Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met
- Build and maintain strong client relationships through excellent service delivery
- Manage cleaning materials and stock levels, ensuring timely replenishment
- Use a labour management system to plan and schedule labour to meet operational requirements
- Address HR matters including discipline, grievances, and performance management
- Conduct regular site inspections to ensure compliance with SLAs and quality standards
- Support contract retention through consistent service and client satisfaction
- Take full responsibility and management of the site
- Act with urgency when attending to any client request
- Allocate resources of the contract to achieve maximum cleaning output
- Manage a pool of trained relief staff members to prevent service delivery disruptions
- Ensure work schedules/job cards are in place for each position
- Maintain high service standards with regular inspections
- Ensure compliance with OHS act requirements
- Identify potential for additional business within existing contracts
How to apply
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