Duty Manager
Overview
Responsible for protecting the casino's assets, guests, employees, reputation, and gaming operations while ensuring compliance with gaming regulations and company policies.
Requirements
- Leadership and people management
- Investigation and interviewing techniques
- Casino gaming knowledge
- Risk management
- Regulatory compliance knowledge
- CCTV and surveillance systems expertise
- Conflict resolution
- Incident command and emergency management
- Strong report writing and communication skills
Responsibilities
- Oversee all security personnel and daily security operations
- Develop and implement security policies, procedures, and standard operating procedures (SOPs)
- Manage shift schedules and deployment of security officers
- Ensure effective access control throughout the property
- Work closely with the Surveillance Department to monitor non-gaming floors and restricted zones
- Review CCTV footage related to incidents, investigations, and regulatory requirements
- Identify suspicious activities and potential security threats
- Protect casino assets, including cash, chips, gaming equipment, and company property
- Implement loss prevention strategies to reduce theft and fraud
- Ensure compliance with gaming board regulations, company policies, and applicable laws
- Assist during inspections by regulatory authorities
- Maintain records and reports required by gaming regulators
- Conduct non-gaming investigations into theft, fraud, and guest disputes
- Collect evidence, interview witnesses, and prepare investigation reports
- Liaise with law enforcement when necessary
- Perform regular security risk assessments
- Identify vulnerabilities in operations and recommend corrective measures
- Develop strategies to address emerging threats
- Lead responses to security incidents, emergencies, and crises
- Maintain a safe and secure environment for guests and employees
- Handle customer complaints related to safety and security
- Train, coach, and evaluate security personnel
- Conduct performance reviews and disciplinary actions where necessary
- Assist Health and Safety Department to conduct emergency drills
How to apply
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