EDC Liason
Overview
The ideal candidate for this role will be responsible for providing an effective, efficient and value adding support function to the Outsource Debt Recovery department.
Requirements
- Grade 12 / Matric or Equivalent
- Minimum of 1 year experience in EDC management
- Knowledge and understanding of the Debt Collectors Act and the NCA
- Effective communication skills (verbal and written)
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Excellent telephone etiquette
- Proven track record in report writing and presentations
- Must be computer literate (Email, Internet, Word, Excel and PowerPoint)
- Clear credit and criminal record
Responsibilities
- Achieve performance metrics and operational cash outcomes while focusing on conversion rates and day-to-day processes.
- Ensure operational and quality efficiencies by liaising with EDCs, managing performance, and supporting management with communication.
- Facilitate EDC performance targets and provide insights to improve outcomes.
- Capture accurate data, process payment schedules, align debt collection procedures, and manage direct payments and invoices.
- Build and maintain stakeholder relationships, ensuring clear communication and enhancing service delivery.
- Monitor, report, and ensure EDC performance aligns with SLA standards.
How to apply
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